Viva Blue Resort

Covid-19 Message

As the Novel Coronavirus (COVID-19) outbreak has been and will continue to be a major concern for everyone, we wanted to share with you how we are managing the situation during our reopening. Viva Blue Resort has stepped up precautionary measures on preventing the spread of the Novel Coronavirus (COVID-19). We have placed a situational action plan and training program in place that exceeds the recommendations of the local health department. We are following all precautions to make sure that the safety of our guests and staff is of the utmost concern of the management. The following has been implemented at The Viva Blue Resort:

Viva Blue Resort - Updated Procedures and Policies

Front Desk / Registration and Lobby Procedures and Administration

At the Front Desk, we will be welcoming only 1 checks-in guest by guest. This desk will be shielded by Plexi-glass
All staff members will wear single use disposable gloves and a face shield.
There will be a sanitizing gate and hand sanitizing dispenser at the entrance of the Resort, while all guest luggage will be sanitized separately before approaching the front desk.
We have replaced the traditional welcome greeting of a handshake throughout the hotel with a nod of the head as our acknowledgement and welcome.
All of our staff will visibly use hand sanitizer as soon as a new guest walks up to the front desk for check-in and check-out procedures.
We have implemented sanitized check-in with using sanitized pens and Ultra Violet apparatus for guest vouchers and passports. Guests will be asked to scan their passports and credit card swipes themselves to the front desk for proper verification, the credit card swipe will be sanitized after each guest use along with the entire front desk area.
We have removed all magazines/books from the front desk, lobby and corridors area where it is not possible to properly disinfect after contact by any individual (guest or employee).
We are preforming hourly sanitization of all lobby, public areas, and office spaces. This sanitization includes and is not limited to all horizontal spaces, telephones, seating areas, doors, desks, etc.
When a guest checks out of their room, they will place their room key in a designated container at the front desk. These room keys will be properly sanitized prior to use by another guest.
The kitchen area is for employees only due to sanitization regulations. The staff will utilize the disposable glove method.

Food and Beverage, Restaurant - Bars Services

Breakfast Procedures

Breakfast will be served as closed buffet; guests will be directed to stand on marked spaces while waiting to be served one by one from the kitchen cookers.

Lunch and Dinner

For the Time being Lunch and dinner will be served on tables (America or French) service, guests has to choose from a daily set menu with two choices according to the guest`s taste.

General

All staff that handles food will use single use gloves on their hands without exception in addition to the required hand washing required by the local Health Department.
Door entrance including all associated signs will be sanitized at least once per hour.
Service stations, service carts, beverage stations, counters and trays will be sanitized at least once per hour.
Dining tables, bar tops, stools and chairs will be sanitized after each use.
Condiments will be served in single use containers.
Menus will be fixed on big signs or using e - system.
Check presenters, pens and all other reusable guest contact items will be either sanitized after each use or single us.
Placemats will be sanitized after each use.
Food preparation stations will be sanitized at least once per hour.
Kitchens will be deep cleaned and sanitized at least once per day.
Food and beverage items being prepared will be transferred to other employees using contactless methods (leaving on expediting tables and trays).

Guest Swimming Pool

Cleaning, Sanitizing

Chaise lounge chairs will be sanitized hourly.
Towels will be brought down by guests from their in-room bathroom.
Chaise lounge chairs will be set with appropriate physical distancing, 2 meters of separation.

Guest Rooms and Suites

All guest rooms and common spaces have been deep cleaned and sanitized before we reopened the hotel.
All guest rooms will sit vacant for up to 48 hours after check-out before being cleaned and sanitized.
We have removed all magazines and literature out of the rooms because we are not able to sanitize these items between guests.
We have washed all mugs and glasses in the washing machine and kept in sterile sachet.
We will be collecting trash throughout the day.

Housekeeping

Housekeeping is supplied with gloves, mask and face shield.
They are taking extra care in each room and common area to sanitize any and all touch points, leaving nothing unaddressed.
Out room attendants have single use gloves that they will be utilizing when they are cleaning your room prior to your arrival. A fresh set of gloves will be used for each guest room.
As always we are laundering all towels, sheets, blankets, duvets, mattress pads and robes utilizing before each guest checks into their room/suite. The chemicals that we are utilizing not only clean all of these items, but it sanitizes during the wash cycle with the aid of hot water.
All guest rooms will sit vacant for up to 48 hours after check-out before being cleaned and sanitized
Housekeeping carts and equipment will be sanitized at the start and end of each shift.
Extra pillows and blankets stored in the guest room closets will be removed and available upon guest request.

Specific sanitation consideration will be paid to the following guest room areas:

Desks, counter tops, tables and chairs
Phones, tablets and remotes
Thermostats
Cabinetry, pulls and hardware
Doors and doorknobs
Bathroom vanities and accessories
Bathroom fixtures and hardware
Windows, mirrors and frames
Lights and lighting controls
Closets, hangers and other amenities
All guest rooms will sit vacant for up to 48 hours after check-out before being cleaned and sanitized.

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